how can I make sure my staff meets deadlines?

A reader writes:

I manage a team of folks who often say they’ll get something done but then the deadline’s in less than 48 hours and they have nothing sent to me yet (after an earlier reminder). How do I remind them and get things done without panicking or nagging them?

I find myself sending frequent project updates, asking for updates, and doing lots of collaboration. Is there anything additional I can do?

I answer this question over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and sometimes updating/expanding my answers to them). You can read it here.

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